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Scoot

6,199 reviews
Headquarters: 4 Airline Road, Singapore Singapore 819825
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3.06,199 reviews
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About Scoot
Headquarters: 4 Airline Road, Singapore Singapore 819825

Airline Summary

Singapore-based Scoot (TR) is the low-cost arm of the Singapore Airlines Group. Scoot took to the skies in June 2012 and merged with Tigerair Singapore in July 2017. The merged airline retained the Scoot brand and it is well positioned for a new chapter of growth. Scoot operates a mixed fleet of Boeing 787 Dreamliners and Airbus A320 family aircraft, with a network encompassing more than 60 destinations across 17 countries and territories. Scoot provides – in addition to fantastic value airfares – a safe, reliable and contemporary travel experience with a unique attitude – Scootitude. In the Economy Class, Scoot offers extra legroom seat options as well as the Scoot-in-Silence quiet cabin zone on its Dreamliner flights. Also on its Dreamliner flights, ScootPlus offers a more enhanced flying experience, as compared to Economy Class, featuring leather seats with double legroom, adjustable headrest and leg rest, extra baggage allowance and more. Scoot also offers several amenities including inflight Wi-Fi connectivity, in-seat power on its Dreamliner flights, Scoot-in-Style lounge access, as well as the ability to redeem and accrue Singapore Airlines Group KrisFlyer miles. The airline is a member of the Value Alliance network - a pan-regional low-cost carrier alliance.
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cnatsu1 wrote a review Yesterday
idaho43 contributions4 helpful votes
Singapore - Manila
Southeast Asia
Avoid at all costs. Wow. first time I've ever had a company refuse to make any accommodations. Low budget airline = no customer service!! The website is atrocious, poor layout, slow page load times and had to reload pages several times (no issues on other websites). Took me well over an hour to book my flight with their flex ticket because I thought I'd need to make changes. Sure enough, had to change flight date, made changes on website and thought all was well. Downloaded the app 2 weeks later and it said I needed to make a payment. Website didn't show anything and I hadn't received any emails or other notices. Did a WhatsApp chat only to be told I'd only purchased travel insurance and not a flex ticket so had to pay the change fees. Absolutely no flexibilty, no discount, no communication.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passport57243696405 wrote a review Mar 16
1 contribution
Langkawi - Singapore
Southeast Asia
Ok, so scoot is a usable airline. It is able to provide you comfort to give you a usable experience, but using this experience, I think the long haul won't be as good. The floor was kindoff dirty, and they almost overran a a320 on a 3810 meter runway. It was okay, would fly for short haul
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeffrey wrote a review Mar 16
14 contributions30 helpful votes
Singapore - Chiang Mai
Southeast Asia
The online booking seems to have problems this week.tried many times 14 and 15 Mar but can’t get my flights book due to server error. Horrible.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scotch T wrote a review Mar 15
2 contributions
Bangkok - Melbourne
International
The flights are too hot. Why can't they organise adequate air-conditioning. It's just baffling. Will not use this airline ever again. So uncomfortable to be hot for an entire flight.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eric W wrote a review Mar 15
1 contribution
Melbourne - Singapore
International
We have being sitting in the plane for more than an hour as we are the first to board the plane. It seem they were doing something in the cockpit. There were no announcement about why more than half an hour after the last passenger had board and the plane is still no move out of the parking bay for take off. Although I do not know what happen, any announcement from the captain will much appreciated and the right thing to do rather keeping radio silence.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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There was absolutely NO seat pocket in my seat, at the Emergency Exit! All passengers must keep any loose items in the overhead locker (hat-rack). So where am I supposed to keep a water bottle or a personal device (tablet/iPad)???
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cnatsu1 wrote a tip Yesterday
"fly another airline"
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Passport57243696405 wrote a tip Mar 16
"Tip 1: Only travel short haul, not long haul"
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Passport66848806975 wrote a tip Mar 14
"Do your homework before booking."
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Ellen wrote a tip Mar 12
"my tip is not to use this airline"
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Ívar E wrote a tip Mar 10
"Just don't."
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Round TripOne-wayMulti-city
Depart
Mon, 4/1
Return
Mon, 4/8
Travelers
1, Economy