We used them for 4 different transfers. From Airport to Rome and from Rome to Cruise Port and reverse. We had several bags, so they sent a van for all but the last ride. Honestly, our last ride was on time for pick to take us to airport, but showed up in a car and was very frustrated with the luggage situation and he refused to let me call the company. He finally jammed our stuff in the car and then stopped at a lot on the airport property where all the private transfers were waiting (food and coffee shop location), told us to wait, we waited about 5 minutes and he came back with a ticket for his car. All this to say, that ride was a bit off, BUT he got us to the airport and on time. Our last trip to Rome, we used a different company and they were late and that is a huge mistake in my book. The company was great to prebook with and very responsive via email. Turns out several other cruisers used them as well and all of them had great experiences getting out to the cruise port and airport. Highly recommend.