CiaoFlorence Tours are everything they say they are. I (63) traveled with my aunt (67) to Venice. Our nephew (20, who is studying abroad in Florence) met us in Venice where we stayed three nights. We participated in the Inside Venice Combo Tour: Guided Visit To Doge's Palace & St Mark's Basilica and it was very interesting; our tour guide spoke fluent English and was very knowledgeable and passionate about Venice. We also participated in three other CiaoFlorence Tours in Florence (Pisa, Siena & San Gimignano Day Trip with Lunch & Wine Pairing; Small Group Accademia Gallery Guided Tour With Skip The Line; Skip The Line: Florence Duomo Cathedral Small Group Guided Tour) and they were all excellent with great tour guides. The instructions on where the meeting places were located were excellent; they stayed on schedule; the staff were all friendly. We also purchased the Florence Airport Private Departure Transfer from the Hotel. They picked us up on time, 6:00 am, in a clean Mercedes and transported to the airport in a timely and safe fashion. The driver was friendly. I'd highly recommend CiaoFlorence services.