We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

avatar-imageavatar-imageavatar-image
Traveler (1841)
Room & Suite (641)
Videos (3)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Stay Longer on US
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#46 of 464 hotels in Milan
Location
4.5
Cleanliness
4.9
Service
4.7
Value
4.3
Travelers' Choice
Excelsior Hotel Gallia reflects the glittering essence of Milan's sophistication. Originally opened in 1932, the hotel has been completely renovated by renowned Milanese designer Marco Piva. An architectural jewel of belle epoque grandeur, Piva has created an extraordinary new destination in the city of style.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Laptop safe
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 4 more
Hotel links
Special Offer:Stay Longer on US
4.5
4.5 of 5 bubbles1,656 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Excelsior Hotel Gallia in Milan garners praise for its prime location and impeccable cleanliness, with spotless rooms often highlighted by guests. The elegant and modern atmosphere is a hit among many travelers, despite some finding the decor a bit worn and rooms on the smaller side. While the hotel's luxurious spa and shuttle service are popular amenities, opinions on value and service are mixed, with reports of overpricing and inconsistent responses from staff. Room experiences also vary, with some describing them as dated while others appreciate their spaciousness and modernity.
Location
Convenient
Atmosphere
Elegant
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Opulent
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
1,656Review46Q+A100Room tips
Traveler rating
  • 1,320
  • 212
  • 48
  • 30
  • 46
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
nishan22_77 wrote a review Feb 2024
New York City, New York165 contributions175 helpful votes
We really weren’t sure what to expect from a stay at the Hotel Excelsior Gallia given all of the mixed reviews. However, in the end, we were very happy we chose the Excelsior Gallia. The hotel is located right across from the Milano Centrale Railway Station and about a 10-15 minute drive from the Duomo. It offers a complimentary shuttle service to central Milan (thanks to Lorenzo), but taxis and ubers are not that expensive either, and given the train station location easily available. Additionally, we often grabbed lunch at the upscale train station food court, which was excellent. The location wasn’t an issue for us as the hotel is walking distance to several excellent local restaurants. The hotel has all of the amenities you would expect for a luxury property of this size – bars, dining, pools, expansive gym. The public spaces of the hotel are gorgeous and well maintained. The pool is indoors and is large, with a very nice jacuzzi. The gym has all of the necessary equipment that with several precors and free weights. The buffet breakfast has a very nice spread and for several mornings, Dennis took very good care of us. In terms of room condition, I would concur with previous reviews that have noted that the hotel rooms are showing some age with marked up furniture and wear and tear on leather accents. However, I found everything to be in good working order. The bathrooms were very spacious, in excellent condition, and stocked with Acqua di Parma toiletries. Overall, I had no complaints about the room and was pleasantly surprised with the tasteful décor. I will note that the hotel, like most of Milan, attracts a different type of clientele than you might encounter in Florence. It was clearly an attractive hotel for many a nouveau riche that might have all of the financial means, but were sorely lacking any class or sense of propriety. This was evident with several large families that assumed that their children could behave in anyway they saw fit. On one occasion we were in the pool and several underage children decided to rough house in the area and generally make it an uncomfortable situation for other guests. To her credit, Marika in the spa, forced these unaccompanied children out of the area. All in all, we were very pleased with our stay and wouldn’t hesitate to return to the Excelsior Gallia.
Read more
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 2 weeks ago
Dear nishan22_77, Thank you so much for your kind words and for this amazing review. We are so happy to hear that you had a memorable stay in our hotel. Guests' satisfaction is our top priority, and we are grateful for your positive feedback about all the hotel outlets and especially for the good review to Dennis and Marika. We look forward to welcoming you back in the future for another great stay with us. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Carmen C wrote a review Feb 2024
10 contributions
Beautiful hotel and excellent service. We would definitely go back. Marriott has done well with this beautiful decor and Italian interiors. We hope to go back someday soon. Across from the train station and quaint neighborhood with good authentic Italian restaurants.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded 3 weeks ago
Dear T3756VZcarmenc, Thank you so much for your kind words and the review you left for us. We are so happy to hear that you had a wonderful experience at our hotel. Guests' satisfaction is our top priority, and your positive feedback is very important for us! We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Y&SFOOD! wrote a review Feb 2024
Bangkok, Thailand374 contributions206 helpful votes
We had business & leisure relations with this hotel for over 30 years. As celebrities agents this was our preferred spot in town. After closure it was reopened almost 10 years ago: a beautiful new gem in Milan, modern and comfortable. A design pearl and fashionable place. Charming and professional General Manager, which unfortunately left few years back. As few years back the hotel got assimilated into the Marriott group, another not good sign for us. Our past reviews were all ultra-positive. But we will never back again after the latest 7 nights, unless huge changes happens. -swimming pool is a must for our stays, but due to maintenance it was closed. We were never informed about it till check-in: no email, no messages by booking.com, no info on the website. A very bad borderline practice. - the once well designed rooms are failing apart. Stains, scratches all over. Ruined furnitures, shower heads old and broken, windows and doors do not close properly. The whole room automation is collapsing: plugs not working, light switches not working, light sensors not working and control panels not working. - elevators slow and dated, often not working properly. No key-card access: hence zero safety and privacy in one of the worst criminal areas of the city. - WiFi is a joke: no connection in most rooms and areas. When available is slow and unstable. A shame for a 5*L in the center of Milan. - front desk / tech department reaction to room issues too slow and incomplete: 2 days and several complains with a broken windows before we got offered a room change/upgrade. And no, the room upgrade in size did not change our general impression of the hotel: quality, not size, matter. Since our last visit 4/5 years ago the hotel seems to have experienced a deteriorating period in which guests, staff and probably company approach, participated in ruining a once marvelous hotel: renewed 10 years ago looks now like a 20+ years old hotel. A real pity.
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Feb 3, 2024
Dear Simone T, We deeply apologize for the complete disappointment about your stay in our property. We take your feedback seriously and as a 5-star hotel, it is our responsibility to provide an exceptional and up-to-date accommodation experience for all our Guests. We are so sorry that there was nothing suitable for you in our hotel but thank you for bringing all these matters to our attention, we truly appreciate your feedback and will strive to improve your experience in the future. Best regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
miquel m wrote a review Feb 2024
Barcelona, Spain63 contributions65 helpful votes
Barely passes the mark in value for money: - very noisy room due to facing dark and small alley with tram passing all day long. - no privacy as building in front is facing the room and all can see hotel rooms. - avoid rooms in that side of the building. - had to call 2 times maintenance due to heating not working, tv not working, some lights not working. - no recognition of my bonvoy status. - expensive for the cold, noisy sleepless nights. On the positives: - good location in front of central station (but far from Duomo). - good breakfast.
Read more
Date of stay: February 2024Trip type: Traveled on business
Room Tip: Avoid low floor back side rooms.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Feb 3, 2024
Dear Mikmr82, Thank you for taking time to share your review. We are very sorry to read that your stay with us was far from being enjoyable. Please accept our sincere apologies for the shortfalls in our service that you experienced, resulting in such frustration and disappointment. Satisfaction of our Guests is always our priority hence we are concerned to read that you felt otherwise and that we fell short on the standards that we set for ourselves. While we wish you had a better experience, we do hope that we will have a chance to welcome you back to our hotel next time you visit Milan so that we may provide you with a comfortable stay perfectly in line with the uncompromised quality of services that you expect. Kind Regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Curtis Petitt wrote a review Jan 2024
Dallas, Texas15 contributions2 helpful votes
+1
Beautifully decorated and kept hotel just across from the Milano Centrale station. While the hotel isn’t close to downtown itself, it is a great choice if you need to be close to the central station and also easy to get a bus or train downtown. The rooms looked recently remodeled and the overall atmosphere and service was very much the full 5 star experience. The breakfast buffet was good and you were able to order eggs from a server, but it the only area that was excellent.
Read more
Date of stay: November 2023Trip type: Traveled solo
Room Tip: The station across the way can be very busy so it’s best to know where you’re headed before...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 28, 2024
Dear 962cp2016, Thank you so much for your words and the amazing review you left for us. We are thrilled to hear that you had a wonderful experience. Your satisfaction has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
coco928 wrote a review Jan 2024
Chapin, South Carolina183 contributions136 helpful votes
We recently flew in and out of Milan and stayed at this hotel and the Westin palace. This hotel was my favorite by a wide margin. It’s steps away from the train station, the staff were wonderful and we had a corner suite that was incredible. Highly recommend!
Read more
Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 28, 2024
Dear Coco928, Thank you so much for your words and the amazing review you left for us. We are thrilled to hear that you had a wonderful experience. Your satisfaction has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
roger p wrote a review Jan 2024
Genolier, Switzerland93 contributions23 helpful votes
First time for 4 adults at that hotel. It's what I call a great hotel! Worth to stay 1 night in such a hotel instead several nights in an other one, because it's a real experience, Location, hotel style, outstanding rooms, nice equipment, inside pool, gym, restaurant and terrasse with nice view, outstanding breakfast (with nice fresh booster to start well your Day!), ... all that make it real special. We went there for my wife's anniversary. We appreciated as well a special attention from General Mgr. Gianrico ESPOSITO for my wife special day. Shuttle available to city center (but limited amount of people can take...) but Underground train available next to hotel. I recommend highly to stay in that hotel.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 18, 2024
Dear rogerpocthier, Thank you so much for your words and the amazing review you left for us. We are thrilled to hear that you had a wonderful experience and thank you also for choosing our hotel for such a special occasion. Your satisfaction has been our top priority, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
kamisodhi wrote a review Jan 2024
Province of Barcelona, Spain16 contributions13 helpful votes
+1
We had an exceptional state, from the time we arrived, Ismail at Reception and his team made us feel so welcome and looked after through our duration of our state. Thank you so much. The amenities in the hotel are excellent, the spa is a must, Daniel , the headwaiter at breakfast also, and all the staff a big thank you for all your help and assistance. The breakfast , is excellent, also you must try. The quality of the food and variety is amazing. The hotel is very well located right next to the train station. There are trams from outside that go to the centre, but it is a lovely walk from here. We will most likely stay again on our next trip, Thank you all for making our day really great
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 15, 2024
Dear kami s, Thank you so much for your kind words and the amazing review you left for us. We are very proud that our staff delivered a very good service, and we are thrilled to hear that you had a wonderful experience at our establishment. Of course, we will share your review also to Ismail and Daniel. Thank you again for your positive feedback, and we look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
OSAFDIE wrote a review Jan 2024
Santa Monica, California30 contributions8 helpful votes
Every detail was well thought out. A great mixture of old world tradition and modern Italian design. The breakfast was wonderful. The view to the square and train station is wonderful. Service impeccable. And the health club spa is second to none.
Read more
Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 4, 2024
Dear OSAFDIE, Thank you so much for your kind words and the perfect review you left for us. We are very proud to hear that you had an amazing experience during your last stay in our property. Your satisfaction was our top priority, and we are very happy to see that we reach your expectations. We look forward to welcoming you back in the future for another exceptional stay. Kind regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Chungpo wrote a review Dec 2023
Commugny, Switzerland87 contributions30 helpful votes
Prestige room reserved: no prestige in this room which should be redone (all the leather on the desk is tattered and the rest is no better) and without any charm. During the night I get a few drops from the ceiling and this morning a giant leak: bed completely soaked. I call reception and they tell me they're sending someone, but nobody comes. Finally I go out and a cleaning man, who's very nice, comes in and gets things moving. A maintenance man arrives and declares that there's nothing to be done and that the room must be changed. I go to reception and there's not a word of apology, nothing: and to think we claim to be in a 5-star hotel. I wanted to change hotel, but at that time all the hotels in central Milan were fully booked. What a pity this hotel was!
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gianrico Esposito, Other at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Jan 1, 2024
Dear Chungpo, Thank you for taking time to share your review. We are very sorry to read that your stay with us was far from being enjoyable. Please accept our sincere apologies for the shortfalls in our service that you experienced, resulting in such frustration and disappointment. Satisfaction of our Guests is always our priority hence we are concerned to read that you felt otherwise and that we fell short on the standards that we set for ourselves. Please rest assured that your comments have been followed up internally. While we wish you had a better experience, we do hope that we will have a chance to welcome you back to our hotel next time you visit Milan so that we may provide you with a comfortable stay perfectly in line with the uncompromised quality of services that you expect. Best Regards, Gianrico Esposito General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Milan area.
PRICE RANGE
$429 - $631 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le meridien gallia hotel milan, le meridien hotel milan, le meridien milan, milan le meridien
LOCATION
ItalyLombardyMilanStazione Centrale / Zone 2
NUMBER OF ROOMS
237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

EXCELSIOR HOTEL GALLIA, A LUXURY COLLECTION HOTEL, MILAN - Updated 2024 Prices & Reviews (Italy)

Frequently Asked Questions about Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Which popular attractions are close to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Nearby attractions include Milano Centrale (0.1 miles), Grattacielo Pirelli (0.09 miles), and Santuario San Camillo de Lellis (0.3 miles).
What are some of the property amenities at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Conveniently located restaurants include BARZAC • Tradizione Piacentina, Ta Bonu! Culurgiones Bar & Gourmet Sardo, and Antica Gelateria Sartori.
Are there opportunities to exercise at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan have airport transportation?
Yes, Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.