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VIP Grand Lisboa Hotel & Spa

Avenida 5 de Outubro 197, Lisbon 1050-054 Portugal
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Traveler (541)
360
Panoramas (35)
Room & Suite (247)

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About

#289 of 341 hotels in Lisbon
Location
3.4
Cleanliness
3.7
Service
3.4
Value
3.5
The building that, for many years, was the head-office of Portuguese National Television has been converted into a modern 5-star hotel. Located between the historical area and the business centre of Lisbon, in VIP Grand Lisboa Hotel & SPA you will find the widest range of services, at the highest level. At this Hotel, with a total of 295 rooms, including 31 Suites, you can enjoy the relaxing ambience, surrounded by state-of-the-art equipments and panoramic views over the city of Lisbon. Decorated in a cosy and modern way, in this Hotel you will be able to enjoy all the comfort and services of a 5 star hotel, namely: the Cenário restaurant, the Press Club bar, and an outdoor swimming pool (seasonal: from May to September). The Hotel has also private parking and Wireless Internet access. It is also possible to enjoy the SPA & Wellness Centre that will make you feel renewed. The SPA is managed by Lucia Piloto and its services and treatments are subject to an extra cost. Dear Guests, The VIP Grand Lisboa Hotel & SPA regrets to inform that the SPA and the Gym will be closed, for maintenance works, between the 9th and 23rd August 2015. The hotel apologises for the inconvenience and thank for your understanding.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Banquet room
Meeting rooms
Spa
Massage
Salon
Solarium
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, French, Spanish, Portuguese

Location

Avenida 5 de Outubro 197, Lisbon 1050-054 Portugal
Name/address in local language
VIP Grand Lisboa Hotel & Spa
1,195Review17Q+A73Room tips
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Nancy S wrote a review Dec 2023
Erie, Colorado6 contributions
+1
This was by far the worst room we stayed at during our 14 night trip in Portugal. We needed a room the last night close to the airport and there was low availability due to Web conference in Lisbon. Furniture was in bad shape bathroom was dark. The Lobby gives a much better impression than the rooms and upstairs hallways.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Generic, beat up room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Dec 7, 2023
Dear Sir/Madam, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard S wrote a review Oct 2023
Manchester, United Kingdom5 contributions1 helpful vote
Not a bad hotel but definitely not 5 star. Reception staff seemed reluctant to help. The bedrooms are in serious need of some upgrades with the floors severely marked and some cupboard doors almost falling off. There were no tea and coffee making facilities in the room, no iron and the bathroom had no where to hang anything. The spa was well decorated and modern. The massage was one of the best I've had. I found it odd there was no relaxing music in the treatment room, and at the end I was given a lovely pot of tea, but sat in reception. I found the relaxation room when going back to get changed, which I found odd. The bar is a nice place to sit in the lobby, but does lack atmosphere with no background music. I went to look for the business centre to work, but It was soulless. Overall, not a terrible stay but certainly not great, would probably look elsewhere if staying in Lisbon again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Dec 7, 2023
Dear Sir, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Seemlis wrote a review Oct 2023
Williamsville, New York2 contributions6 helpful votes
+1
I don't know how this hotel is allowed to call themselves a 5 Star hotel it is far from it. At best it's a 2 or 3 star hotel. I stayed here 3 nights total. First, the carpet was old, the furniture was dusty and chipped. The bathroom was plain weird. Most of the hotels I've stayed in Europe only half doors. I have no idea why they do it but they do. This one has no shower door at all. In addition it's more than a foot off the ground so it's more like climbing into it vs stepping into it. (see pic, the suitcase is for reference it's 29 inches). Once you have stepped up (you are about 10 inches off ground level another weird inexplicable thing) you have the choices of drenching rain shower held or a minimal hand held. There was no stopper in the tub to take a bath. There is a glass window for a view to your bed or whatever lol but don't worry there is a modern electric shade that can be lowered for more privacy. The closet was very tall I could barely reach the hangers (yes I'm short but even on my tippy toes I could barely reach the lowest part of the hanger). The staff was fine not too friendly not too mean. Breakfast was great. One thing that was a major plus was it's location. It was centrally located so it was easy to get around. Would I stay here again? Absolutely not but it wasn't the worst place I've stayed in.
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Date of stay: September 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Dec 7, 2023
Dear Sir/Madam, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Irene T wrote a review Sep 2023
Aurora, Illinois5 contributions1 helpful vote
Everyone here at this hotel has been wonderful with their commitment to service and providing a positive experience! But one individual Nuno Segura, made our evening special by taking the time to make a cocktail creation for me as I was unsure what I wanted, but it turned out delicious! He truly wanted me to have a great time and he was humorous and attentive! Well Done Nuno!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brian K wrote a review Sep 2023
Vilamoura, Portugal217 contributions81 helpful votes
Nothing about this hotel is 5 star. From the minute you step into the sterile looking lobby, to the welcome you get from reception to the lack of any porter or offer to get your luggage brought to your room, it fails right from the off. We had an executive suite and it looked old and dated, dark and depressing. The electric fittings were dated, the furnishings cheap and there were no bedside lockers. You can see that it is an old office building converted to a hotel. The lifts badly need an upgrade and the reception area is filled with the hum of the air conditioning. The bar was a joke. The staff were not in the least professional or welcoming and getting 2 drinks took about 10 minutes. Other than us there was nobody else in the bar at the time. Who reviews the standards and approves star ratings on hotels? They badly need to get their act together and downgrade this hotel significantly. Avoid it, it's awful!
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Go elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Dec 7, 2023
Dear Sir/Madam, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards Patrícia Nogueira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hector L wrote a review Sep 2023
Stockholm, Sweden9 contributions
Maybe a 4 star. Modern design, comfortable room, bed and bathroom fittings as in the photos generally, BUT, at least in our room, in need of refurbishment, and attention to details. Room was rather dark without bright sunlight (as are the corridors) , but efficient electric blind keeps out the sun when needed. Hairdryer so old the plastic/rubber handle and casing were sticky. No plug in the washbasin. Cupboard/wardrobe doors (push-release type) didn't function. Loose fittings on overhead bed lamps. Screws left in inside wardrobe walls from old fittings liable to catch your clothes/cases etc. No electric outlets near the bed and no USB points anywhere Had to ask for a kettle and cups, but no instant coffee available. Housekeeping a bit irregular , one day not all the towels, another no soap, etc. On request supplied with a steam iron (no water filler cap) and ironing board which we could keep all week. Very good buffet breakfast, and good restaurant. Very friendly helpful staff throughout the hotel. Good location, outside city centre but near to cheap public transport (train, metro, bus , airport) and plenty of shops, various good restaurants serving local and international food, some tourist attractions etc within easy walking distance. Train-spotters and plane-spotters ask for a rear-facing room- you can see both quite easily from your window (and hear them if its open!)
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Dec 7, 2023
Dear Sir/Madam, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards PN General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Claire D wrote a review Jul 2023
San Francisco, California8 contributions3 helpful votes
We were here only for 1 night and noticed that the hotel is not as advertised. The room was very small and with very outdated furniture that was in disrepair: chips, cabinets not closing. Our twin mattresses were literally on a board or platform with no springs, sort of like a futon. No USB ports and none of the electrical outlets worked with the exception of one which was connected to the one lamp in the room. The bathroom was decent but no shower curtains. The tub was missing a stopper. Location was ok. You will need to pay up front a 4E city tax prior to entering your room. If they made an effort to upgrade this, it should make a difference.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Jul 25, 2023
Dear Sir, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. We hope to have the pleasure of having you as our guest once again, in order to regain your confidence. Best regards Patrícia Nogueira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike B wrote a review May 2023
1 contribution
This hotel is a total joke! Sewage smell coming from the run down bathroom - the entire hotel smells of sewage which they are trying to mask with air freshener. Furniture in my room was run down and the bath didn’t work at all when the shower did work it wasn’t clear - just absolutely disgusting. The staff are rude and unhelpful for example we bought a bottle of wine and asked for a cork screw (which should be in the room anyway) and we’re told they couldn’t give it us for no reason whatsoever. Honestly the worst hotel experience ever and so expensive. The pool area is run down and is rife with pigeons everywhere. Gym is a joke, the aircon just pumps out warm air, the plugs in the rooms don’t work. Basically don’t waste your money and ruin your holiday by staying here. Avoid at all costs!!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Avoid at all cost!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Jun 5, 2023
Dear Sir, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. After due analysis, we have revised our procedures in order to make the most of this opportunity for improvement. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Josephine wrote a review May 2023
1 contribution
At first, I thought this hotel was only 3 star at most 4 star if I was being generous, but apparently it’s 5 star. Compared to other 5 star hotels, this hotel would definitely be on the mediocre side. The room is spacious but that’s the only up side to it. The room is not well lit, the bathroom has a weird configuration. Room A/C was also weird. The location of the hotel is also far from most tourist attractions. The breakfast buffet was good though.
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, General Manager at VIP Grand Lisboa Hotel & Spa
Responded Jun 5, 2023
Dear Sir, We would like to thank you for your comments regarding your most recent visit to the Vip Grand Lisboa Hotel & SPA. On behalf of the whole team we regret not having met your expectations, and we ask you to accept our sincere apologies. Best regards General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LizaTulip wrote a review Apr 2023
Phoenix, Arizona11 contributions1 helpful vote
I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.
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Date of stay: April 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from VIP Grand Lisboa, Gerente geral at VIP Grand Lisboa Hotel & Spa
Responded Apr 28, 2023
Dear Sir/Madam, We would like to thank you for choosing Vip Grand Lisboa Hotel & SPA on your recent stay in Lisbon, as well as your kind comments on the quality of our services. It was with great satisfaction that we learned that you appreciated our permanent efforts to provide our esteemed guests with a good level of service. We look forward to welcoming you again in the near future. Kind regards Patrícia Nogueira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$103 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vip grand lisboa hotel lisbon, vip grand lisboa hotel and spa, vip grand lisboa lisbon
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
295
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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VIP GRAND LISBOA HOTEL & SPA $116 ($̶3̶8̶2̶) - Prices & Reviews - Lisbon, Portugal

Frequently Asked Questions about VIP Grand Lisboa Hotel & Spa
Which popular attractions are close to VIP Grand Lisboa Hotel & Spa?
Nearby attractions include Campo Pequeno (0.2 miles), Church of Nossa Senhora do Rosário de Fátima (0.2 miles), and Metro e Meio (0.06 miles).
What are some of the property amenities at VIP Grand Lisboa Hotel & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at VIP Grand Lisboa Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at VIP Grand Lisboa Hotel & Spa?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at VIP Grand Lisboa Hotel & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to VIP Grand Lisboa Hotel & Spa?
Conveniently located restaurants include Casa Nepalesa, Petisco Saloio, and Restaurante People.
Are there opportunities to exercise at VIP Grand Lisboa Hotel & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at VIP Grand Lisboa Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does VIP Grand Lisboa Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at VIP Grand Lisboa Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to VIP Grand Lisboa Hotel & Spa?
Many travelers enjoy visiting Castelo de S. Jorge (2.2 miles), Mosteiro dos Jeronimos (4.4 miles), and Mosteiro de São Vicente de Fora (2.2 miles).