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The Moldy white pillow cases. – na slici je Berjaya Waterfront Hotel, Johor Bahru, Džohor Bahru

Fotografija za : The Moldy white pillow cases.

Iz komentara : Terrible is my honest rating. Horrible is my experience summary. autora Berjaya Waterfront Hotel, Johor Bahru
573
The Moldy white pillow cases.
Terrible
Terrible
Cheater hotel, worst experience ever, terrible service, do not chose this place
Cheater hotel, worst experience ever, terrible service, do not chose this place
Staircase from Level 6 Car Park to Hotel.
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Amazing stay
mart 2020.
Anonymous je napisao/la komentar: dec 2018.
5 priloga
+1
Recently, our whole family has travelled down to JB for a family trip. However, our family trip was almost ruined by a horrible experience at the definitely-no-longer 5-star Berjaya Waterfront Hotel, Johor Bahru. First of all, when we just arrived at the hotel, we experienced
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Datum boravka: novembar 2018.
Odgovor koji vam šalje LahvanyahM, Executuve SecretaryBerjaya Waterfront Hotel, Johor Bahru
Odgovor je poslat: 13. dec 2018.
Dear Guest, Greetings from Berjaya Waterfront Hotel Johor Bahru! Thank you for taking the time to share your feedback with us on TripAdvisor. We truly appreciate hearing from our guest as their comments are valuable to us to continue improving our standards. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. This is indeed not the level of service in which we pride ourselves. Further to your review, we are deeply regret for the disappointment that you have faced and appreciate for bringing up this issue to my attention as it is only through guests such as yourself who take the time to share their feedback that we are able to continually monitor and enhance our level of guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Meanwhile, the areas as mentioned will be investigated by hotel General Manager and we have discussed our shortcomings with the relevant department heads responsible and will take appropriate measures to avoid recurrence. Again, please accept our sincere apologies for the inconvenience caused to you and we are truly appreciate your understanding as we continue to improve our customer experience. Meantime, we would appreciate if you could kindly contact the hotel’s General Manager since our Hotel General manager is investigating on this issue therefore, to establish the guest concerned to be contacted on the matter. You may reached him via email at Kinglsey.robson@berjayahotel.com. On a separate note, just to share with you that we are doing preventive maintenance job to our rooms in order to meet our guest expectations and this preventive maintenance program is an ongoing process for vast quality improvement. We certainly spend a lot of effort to maintain our facilities always on top level as it is essential to retain and deliver reliable customer service and to meet our customers’ needs is our paramount. We would like to have you back in due time to establish your faith in our product. We value your patronage and hope that you will give us the opportunity to serve you again in the near future. Thank you and best regards Lahvanyah Muniandy Executive Secretary
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