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All reviews bairro alto rooftop bar busy square perfect location beautiful hotel tagus river rooms are small bars and restaurants beautiful room top floor breakfast room pastries city nightlife tram concierge portugal
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Reviewed November 28, 2015

I stayed here with some colleagues who were paying for me. My room had a view of a wall and the bath was tiny without either a proper shower or a bath. Very disappointing at the very high price. There is a lovely terrace with a view and the location is excellent but the hotel is uncomfortable and my room was like a maids room at the price. they started banging on a room nearby at 9 am.

Date of stay: November 2015
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
1  Thank Karen W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAH_Manager, General Manager at Bairro Alto Hotel, responded to this reviewResponded November 30, 2015

Dear Karen W,

Greetings from Lisbon and congratulations for your first review in this amazing social platform.
Thank you for sending us your comments on your stay. I'm sorry that overall you did not enjoyed your accommodations. Nevertheless, we are happy you did enjoyed two of many of our assets: the location and our rooftop bar, already a local landmark.

Regarding the size of Bedroom and bath: we are confident we do have regular hotel bathtubs in each of our bedrooms. Nevertheless we do have 6 bedroom categories and being a historical boutique hotel, bedroom category will vary according to view and size. Like the bedroom or suite your colleagues had.

Regarding the view to a Wall: I’m sorry you did not enjoyed the view of your bedroom. It faces directly Rua (street) do Alecrim and then the façade (or wall) from two of the most iconic churches in our five hundred year old neighborhood, in this case it was Church Nossa Senhora da Encarnação, late Baroque and Rocaille period. Both of them built around the XVII and XVIII century which had survived to the 1755 earthquake.

The noise that morning was caused by some repairing works due to a small plumpbing issue in the upper floor - and we started as late as we could to prevent a possible floor flood, around 11h00. But we are so sorry for this.

We wish you all the best for your travels.
Jorge Cosme
General Manager - Bairro Alto Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2015

We spent two nights here in November, 2015 to meet a cruise that originated in Lisbon. It's a gut-renovated old house on a popular square. Subway and taxis are nearby. We walked to the Rossio train station (for the train to Sintra) in about 15 minutes, a very scenic and enjoyable walk. There's a post office on the square, and plenty of restaurants within walking distance.

Our room (312) was quite large, with a huge bathroom. I think it was Deluxe or Superior, 300 Euros a night, booked months in advance on the Web. There was a tendency to hit your head on the shelf while bending over the sink, but it was a spacious vanity in any case. We had little view, but could see the Camoes square to the right of our side-street exposure. We liked using the unenclosed stairs, although there are two elevators in this smaller hotel. Soundproof multi-pane windows worked well-couldn't even hear the streetcar go by.

There is a beautiful view from the terrace bar on the roof. Although they clearly give preference to hotel guests, it is sometimes, simply, full-up. It's not very big. Note that lots of people smoke in Portugal. The desk staff was charming and helpful, and spoke excellent English. Our rate included the Breakfast, in the restaurant that we didn't happen to have dinner in, which was very attractive, if closer to regular European buffet (meats, cheeses, one dish of scrambled eggs, great bread and pastries) than to the groaning board most Americans hope for.

Lisbon is a widely dispersed city, so no hotel permits you to walk to every major attraction. Perhaps the most notable attraction near this hotel is the ruined convent and guard barracks involved in the fall of the recent dictatorship in Portugal. There's also a lovely overlook (Miradouro Sao Pedro) above the Rossio train station, and the Jesuit church, Sao Roque. There are vast numbers of popular bars and restaurants in the Bairro Alto neighborhood. I wouldn't worry about walking at night, because there are so many people on the street.

They held our bags when we checked out on the last day, and I tipped the bellman when he brought them to us at 3PM. We saw one group-tour kind of bus pickup at the hotel, but it had no bad effect on our visit, or on breakfast service when the bus pulled up.

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank obsoperator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAH_Manager, General Manager at Bairro Alto Hotel, responded to this reviewResponded November 30, 2015

Dear Guest,

Thank you for sending such a detailled review on our property and Lisbon.

I wish you have the chance to return again to this lovely city. THis way you can try our Flores do Bairro Restraurant. One of the best in the neighborhood.

Also, I feel there were much more places you could have visited - I have to say - and many of them walking distance from the hotel (at least three city museums) and dozens of other local landmarks.

Again, thank you for sharing your insights.
Kinds regards,
Jorge Cosme - Bairro Alto Hotel

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Reviewed November 22, 2015

From the moment we arrived, the people could not have been more friendly and helpful. The hotel has a wonderful rooftop bar and is in walking distance of cool restaurants and shops. The bathroom was a bit small but it did have a nice bathtub and great rain-head shower. The hotel recommended Sea Me for dinner and made us a reservation. Our friends from Portugal said they would have taken us there anyway. Great recommendation.

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
1  Thank MRogers903
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAH_Manager, General Manager at Bairro Alto Hotel, responded to this reviewResponded November 30, 2015

Dear MRogers903,

Thank you for your extremely kind feedback.
Wonderful Guests generate wonderful people/staff.

Thank you for being so kind to every one of our associates during your stay.

We are thrilled you enjoyed your stay in Lisbon.
I'll pass your stisfaction to our next door neighboors from Sea Me Restaurant.
Please trust there are plenty more great restaurants at a short walking distance from your Bairro Alto Hotel to discover during your next stay. Already booked?

Hope to have the chance to welcome you again with a fine sparkling wine.
Kind regards and all the best for your travels.

Jorge Cosme
General Manager - Bairro Alto Hotel

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Reviewed November 19, 2015

The hotel has a friendly staff and a rooftop terrace overlooking the Tagus River and buildings of the Bairro Alto. A smaller room & rather tiny bathroom, but pretty location with a balcony overlooking the plaza.

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank apresvous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAH_Manager, General Manager at Bairro Alto Hotel, responded to this reviewResponded November 30, 2015

Dear Apresvous,

Thank you for your feedback.

We do agree with all the highlights you wrote.
Both the positive ones, such as the view, the staff, the location and the amazing rooftopbar overlooking the city. As well as the size of bedroom and bathroom.

Being a historical boutique hotel, converting a XVIII century building to a hotel, we have 55 bedrooms with 6 bedroom categories, each of different size, colour, view and pricing.

On behalf of our team, I wish you all the best for your travels and we hope to be your chosen property if Lisbon shows up on your map again.

Muito Obrigado.
Jorge Cosme
General Manager - Bairro Alto Hotel

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Reviewed November 18, 2015

Stayed in a Superior Room (202) on the second floor. I was in the beginning a bit afraid that I would not be able to sllep as this room was facing the square in front of the hotel with a tram passing by. To my great satisfaction the windows were absolutely sound proof. The hotel has a great location. It is walking distance to the old city center and it is nice to explaore the city after a busy day. I very much enjoyed the evening on the roof terrace, even though I realized that this was a very known location. But service and view were great. The only negative point, if at all, was the breakfast room. It was a bit too small. With a number of guests having breakfast at the same time at tables with a very short distance in between, I did not enjoy the level of privacy that I usually prefer in the mornings. But the selection of food and the friendly service compensated at bit for that.

Date of stay: September 2015
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Member12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAH_Manager, General Manager at Bairro Alto Hotel, responded to this reviewResponded November 30, 2015

Dear Member 12345,

Greetings from Lisbon.
Thank you for letting us know your feedback. We totally agree with it.

We do are very proud on some choices we did when we built the hotel (10 years ago) in this lovely and most iconic square in this five hundred year old neighboorhood. One of those decisions was to take the best of the location without suffering from noise disturbance. We got the best double glazed / double window available.

We are happy we are almost fully booked all year round but we also agree the Restaurant might be crowded sometimes at breakfast. Apologies. That's why we recently decided make the breakfast available until (from 07h00 to) 11h00 every morning, instead of the regular 10h30. Besides this and at a small cost, we can also deliver it to the bedroom or even take a totally diferent breakfast at the roof top terrace (until 13h00 - at cost).

Again, thank you for sending us your comments and kind feedback.
Best wishes,

Jorge Cosme
General Manager - Bairro Alto Hotel

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